SiteGround suspended your web host account? It must be a total nightmare. The suspension letter you receive from your web host provider must look indecipherable and daunting to you. That’s completely natural. But don’t worry, we are going to explain everything and walk you through the process of fixing your website and getting it unsuspended.
If you have malware and are looking to just clean the infection and fix the site, you can install our WordPress Malware Removal Plugin (MalCare). It’ll instantly clean your site. But to get your website unsuspended by the web host, you’ll need to come back and read the rest of the article.
1. Why Was Your SiteGround Account Suspended?
The suspension email that SiteGround sent you answers your question. Take a look at the screenshot of the email below.
To put it simply, SiteGround runs a security check on all the WordPress sites it’s hosting. When it finds malware on a website due to a hack, it suspends the site. Malware on your site uses up a lot of server resources, so your site and any other site residing on the same server will slow down. Furthermore, all sites will be put at risk of getting infected. That’s the main reason why SiteGround suspended your site. It’s a safety concern. If other web host suspended your site, you can check this guide.
Although SiteGround has hosting security in place but it does not provide malware removal services. Instead it leaves it up to the site owners to clean their websites. In the next section, we’ll guide you through the cleanup process.
2. How to Fix SiteGround Suspension?
To remove the suspension of your website by your hosting provider, you’ll need to take 3 steps:
- Remove malware from your website
- Remove Google blacklisting (if required)
- Submit a site review to SiteGround to remove the suspension
We’ll discuss each of these measures in detail:
Step 1: Remove Malware From Your Website
There are two ways of removing malware. You can do it on your own (manually) or using a WordPress security plugin. The manual method is time-consuming and very risky. To manually clean a website, you’ll need to find the malicious codes and delete them.
This is more complicated than it sounds and quite often users without any technical background end up deleting the wrong codes which leads to further catastrophes like the website breaking.
But if you are inclined to try out manual cleanup, then take a look at our guide on how to fix hacked WordPress sites and navigate to the section scanning and cleaning a hacked website manually. If you want to use a security plugin, read on.
Removing Malware With a Plugin
There’s no scarcity of the number of security plugins available in the market today but one must choose carefully. Not all security plugins operate in the same manner.
Generally, they perform light scanning and never find hidden malware which later harms the WordPress websites. Most security plugins generally look for malware that is already discovered. Anything newly created will be missed. It’s important to consider these things when you are buying a security plugin.
You should also consider the turn around time of a security plugin. Typically it ranges between 24 hours to a few days which is not good. Because the more time it takes to clean a site, the more chances of losing search engine ranking, traffic, customers and not to mention, revenue.
You don’t have to look much further for a good security plugin that performs deep scanning and finds new malware.
- MalCare offers deep malware scanning that analyses patterns and behaviour of all code to identify malicious ones.
- It goes beyond looking for known codes and is able to discover new malware that other plugins tend to miss.
- While others take hours or even days to clean up your site, with MalCare you can clean it up automatically with just the click of a button. Your site will be clean in a few minutes.
Removing Malware With MalCare
Step 1: To scan and clean your website, you’d want to install and activate the MalCare WordPress security plugin. It’ll begin scanning your website immediately and find whatever kind of malware is infecting your site.
Step 2: In the next step, you can clean the website by selecting MalCare’s Auto-Clean option. It’ll take a few minutes for the plugin to clean your website.
With that, we’ve solved the major issue for which your website was suspended. Moving on, we’ll quickly take a look at how to remove Google blacklist, but if your site isn’t blacklisted, you can jump straight to the next section.
Step 2: Remove Google Blacklist (if applicable)
It’s not uncommon for malware-infected websites to be suspended by the host and blacklisted by Google at the same time. Just like your hosting provider, Google can flag your website for safety concerns. It prevents Google users from visiting an infected website and saves them from becoming victims of unsolicited activities like being redirected to other websites. For more you can check our guide on WordPress hacked redirect. We advise you to perform a website safety check to check if you website is hackable.
Note: If you are not sure whether your site has been blacklisted by Google, but would like to find out, use any of these tools – Is My Website Penalized and Is Banned. Insert your URL and the tool will inform you if your site is infected.
To remove Google blacklisting:
- Clean your website in the way we discussed in the earlier section.
- Inform Google that your site is now clean. To submit a website for Google Review, we have a step-by-step guide on how to remove Google blacklist warning that you might find helpful.
Step 3: Ask SiteGround to Review Your Unsuspend Site
When you are ready, you can send an email to SiteGround hosting informing the site hosting provider that you’ve cleaned your website. Instead of sending a new mail, we’d suggest you reply on the same thread of email where they informed you that your site is suspended. That way you don’t have to explain the whole situation.
We would advise you to rescan your site with MalCare’s WordPress malware scanner and take a screenshot of the results indicating it’s clean. Attached this in your email to provide proof. It takes SiteGround 24 hours to check the website and unsuspend it.SiteGround deactivated my WordPress site, but I got my site up and running in no time with the help of this step by step guide. You can too. 👍 Click To Tweet
3. How to Prevent Being Suspended in the Future?
Earlier in the article, we implied that account suspensions are caused when hosting providers find malware on your hacked website. And although you removed the malware, there’s no guarantee that your website won’t be hacked again. If your hosting account gets suspended again, you can follow the same steps to get it unsuspended. But prevention is always better than the cure. It’s not as hard as you may think. All you need to do is take a few basic security measures:
Keep Your Website Updated
We all know how annoying updates are and we are all guilty of skipping updates. But that’s a major mistake. Over the past decade, we’ve handled hundreds of thousands of hacked websites, 95% of which were hacked due to vulnerable plugins or themes. Keeping your website updated could save you from being hacked.
Implement Stronger Username & Password
We tend to forget strong credentials which is why we often end up using a weak username and password. But that makes the job of a hacker much easier. Everybody knows how to find the login page of a WordPress website. If a hacker wanted to hack your website, all he’d want to do is figure out the username and password. If your username is admin and the password is p@ssw0rd, it won’t be hard for a hacker to guess your credentials and break into your website. Check our guide on how to protect WordPress login page.
Use a Security Plugin
Security plugins are built to perform 3 major activities: scanning, cleaning, and protection. Having a security plugin installed on your website would mean it’s being scanned and protected on a daily basis. And it reduces the chance of being hacked. While there are many security plugins to choose from, not all plugins operate in the same way. We’ve made a comparison of the top WordPress security plugins which you can take a look at to understand how differently they operate.
Over to You
Getting your hosting account suspended could be a nightmare! Before you submit your site for review, you need to ensure that your site is completely clean or else SiteGround may reject your appeal. But cleaning a hacked site usually entails a lot of hard work which is why if you are doing it manually, there is a good chance of missing some hidden malware. But if you want to ensure that your site is malware-free, we recommend using a plugin.
Try Out MalCare’s Instant WordPress Malware Removal