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You can also send an email directly to support@malcare.com for issues not
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Our Usual Response Times

  • Monday – Friday : 1-3 hours
  • Weekends & Holidays: 12-24 hours

Our team is based in the +5:30 GMT timezone and available from 9am – 6am Monday to Friday.

We are a small team and encourage our staff to have time off which is why expect slightly slower response times but on urgent issues, we get back ASAP.

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