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Guaranteed 100% WordPress Malware Removal. Without breaking your website.
Unlimited Cleanups With Every Plan.
“With MalCare, I can finally rest easy.”
I can back-up huge 300 GB sites safely within an hour, and schedule automatic updates without worrying if it’d get stuck or fail. I’ve never had a problem with back-ups since I shifted, and it’s a huge load off my head.
Customer Service Officer
Frequently asked questions.
If you have any further questions, Get in touch with our friendly team
Can I purchase two or more plans?
Yes! Just remember to use different email addresses when subscribing to different plans!
Can I pay through PayPal?
Can I cancel my MalCare account whenever I want?
Yes. Although we’d be sad to see you go, you can cancel your MalCare account whenever you want.
What types of payment do you accept?
We accept Credit Cards. We use Stripe for all our transactions—which is safe and credible. Right now, we only accept payments online. Purchase orders over the phone aren’t possible, unfortunately.
Can I change my current billing address?
Yes. You can change your current billing address right from the MalCare dashboard.
What currencies do you accept?
All our prices are in USD. We cannot bill for MalCare’s Plans in any other currencies right now, but we’re working on allowing payments in other currencies—soon!
What are the terms of subscription?
All our plans are available either for yearly subscriptions without any minimum commitments. You can cancel your account from the dashboard whenever you want, no questions asked.
Is there a refund policy?
Yes. Refunds are available within 30 days of purchase. However, if malware has been cleaned from the website during that time, no refund will be issued.
What if my credit card is declined?
There are a few reasons why a credit card may be declined on our payment page. The most common reason is that the credit card number, or CVV, or expiration date are incorrectly typed. Please try again, and enter all the details carefully. If you need further assistance, drop us a mail at firstname.lastname@example.org and we’ll figure it out!
Is there a setup fee?
There’s no setup fee for any of our plans! No hidden costs at all.
Can I upgrade or downgrade my plan anytime?
Yes, you can upgrade or downgrade your plan whenever you want, right from your dashboard. Your last charge will be adjusted on a pro-rata basis when you change your plan.
Can I change the Credit card linked to my MalCare account?
Yes—just like all other changes, this option is available to you in your MalCare Dashboard.
Do you have any cancellation fee?
MalCare is a pay-as-you-go service. We do not have any cancellation fees. When you cancel your MalCare account, you’ll be billed only for the current cycle and you won’t be billed again.
Do I need to pay for help and support?
No, we believe you deserve full support for all your doubts and queries no matter what plan you’re on. We’re here to help you make the most out of MalCare—contact us any time!