The most INNOVATIVE Websites choose MalCare

Product Documentation

Welcome to MalCare Help Center. Here, you will find answers to questions related to the use MalCare features, and scope.

When to use MalCare

We have designed MalCare to be a Proactive WordPress Security Plugin. It is acts as a comprehensive deep scanning, and instantaneous clean up and protection WordPress Security plugin for the following cases:

  • Before updating WordPress, Themes and Plugins
  • Prevent possible brute force attacks
  • Prevent multiple unverified login attempts
  • In cases of breached access to authenticated URLs
  • Hacker attacks

 

Why use MalCare

MalCare is a one of a kind WordPress security plugin.

  • No false positives
  • Tests for more than 100 signals
  • Simple, one-click auto clean
  • Identifies exact files that are infected with malware
  • Automatically scans once in 24 hours
  • We do all the hard work and make sure your site is safe!

Read more on how MalCare compares against other security plugins here

 

Resources required MalCare

None at all. We make the use of MalCare server so as to ensure your site does not experience any downtime, and your resources are used only by our site.

Requirements/Prerequisites of using MalCare

All we need is your WordPress website to scan, protect and (in case of any attack) clean. For this we need your site FTP or cPanel credentials to access your site WordPress files.

How do I see the details of my billing cycle, or my current MalCare subscription?

At a glance, information related to your current MalCare subscription can be accessed from the ‘My Account’ drop-down. Details related to your billing cycle and payments can be accessed by clicking on the My Account tab of the Menu Bar, and clicking on ‘Billing and Invoices. As a part of the Menu Bar, your Billing and Invoice details can be accessed no matter where you are on the MalCare dashboard. Once you click on ‘Billing & Invoices’, you will see the details related to your Billing cycle, which include:

  • How much you’re paying per month
  • When your billing cycle was created and when your next cycle begins
  • The details of your BlogVault plan
    • The number of sites you’ve added
    • The storage space allocated for your backups
    • The maximum number of sites you can add to your BlogVault dashboard according to the plan you have chosen

 

How do I change the credit card associated with my MalCare account?

Changing the credit card linked to your MalCare account is a simple process. To do this, go to the Menu Bar of the BlogVault dashboard, click on ‘My Account’ → ‘Billing & Invoices’.
Once you click on ‘Billing and Invoices’, you’ll be shown the Billing and Payment details associated with your account:
The ‘Billing & Invoices’ tab displays your Current payment information (your credit card details and the billing address), and allows you to change these details.
To change the credit card associated with your account, click on ‘Change Card’.
Once you have entered all the details required in the form, click on ‘Save Card’.

 

 

Payments

 

How do I see the details of my billing cycle, or my current MalCare subscription?

At a glance, information related to your current MalCare subscription can be accessed from the ‘My Account’ drop-down. Details related to your billing cycle and payments can be accessed by clicking on the My Account tab of the Menu Bar, and clicking on ‘Billing and Invoices. As a part of the Menu Bar, your Billing and Invoice details can be accessed no matter where you are on the MalCare dashboard. Once you click on ‘Billing & Invoices’, you will see the details related to your Billing cycle, which include:

  • How much you’re paying per month
  • When your billing cycle was created and when your next cycle begins
  • The details of your BlogVault plan
    • The number of sites you’ve added
    • The storage space allocated for your backups
    • The maximum number of sites you can add to your BlogVault dashboard according to the plan you have chosen

 

How do I change the credit card associated with my MalCare account?

Changing the credit card linked to your MalCare account is a simple process. To do this, go to the Menu Bar of the BlogVault dashboard, click on ‘My Account’ → ‘Billing & Invoices’.
Once you click on ‘Billing and Invoices’, you’ll be shown the Billing and Payment details associated with your account:
The ‘Billing & Invoices’ tab displays your Current payment information (your credit card details and the billing address), and allows you to change these details.
To change the credit card associated with your account, click on ‘Change Card’.
Once you have entered all the details required in the form, click on ‘Save Card’.

 

How do I view the past invoices of my MalCare account?

You can view your past MalCare invoices by navigating to Menu Bar → ‘My Account’ → ‘Billing & Payment’
Once you click on ‘Billing and Payment’, you will be able to see a ‘View Invoices’ button.
Clicking on the ‘View Invoices’ button will display the following details related to your invoices:

How do I change my billing address on the MalCare dashboard?

To change the billing address associated with your MalCare account, simply go to the Menu Bar, click on ‘My Account’ → Billing & Invoices.
The ‘Payment Information’ section will display a ‘Change Billing Address’ button.
When you click on this button, you will be presented with a form asking for the name and address to be added. Here’s what the form looks like:
Clicking on ‘Save Address’ will save this as your current address.
BlogVault doesn’t allow you to save more than one billing address at a time.

 

 

Accounts

 

How to Add Sites to my MalCare Dashboard?

There are two ways to add a site to your MalCare dashboard.
One way is to click on the ‘+’ button on the Menu Bar. You can access the Menu Bar from anywhere on the MalCare dashboard.
Another way, is to click on the ‘Add Site’ button, which you will see at the top of the Site Listings page. Enter the URL of the site you would like to add in the form, and click on ‘Next Step’. You will be taken to the ‘Install Plugin’ phase, where by default, the form will show you the ‘Auto’ option.
The ‘Auto’ option allows for the automatic installation of the plugin. You will only have to enter your WordPress credentials, and HTTP Basic Authentication (if applicable) for this mode of installation.

How to Change the Registered Email Address on the MalCare Dashboard?

Your MalCare registered email address is what you use to log in to the MalCare dashboard. To change the email address associated with your MalCare account, click on the ‘My Account’ tab in the Menu Bar, and click on the Profile Settings tab.
Click on the ‘Change Email’ button
Enter the new email address in the field displayed, and click on ‘Continue’. This will immediately change the email address associated with your MalCare account. You can use the new email address to log back in as soon as you have logged out.

How to Change the Password Associated with My MalCare account?

If you’d like to change the password you use to sign in to your MalCare account, click on the ‘Profile Settings’ tab under ‘My Account’ on the Menu Bar.
To change the password used to log in to your MalCare account, click on the ‘Change Password’ button. You will be required to enter your current MalCare password (for verification purposes), along with the password you would like to enforce for your MalCare account. If you’ve entered your current password correctly, clicking on the ‘Continue’ button will ensure that you’ll have to enter the new password to log in.

How to Reset my MalCare Password?

Have you forgotten your MalCare password? Don’t worry, resetting your MalCare password is a simple process.
First, logout by clicking on the ‘Logout’ button:
Then attempt to login, and click on the ‘Forgot password’ link under the password field:
Enter the email address you would like the password reset link to be sent to.
An email titled ‘Password Reset Instructions’ will be sent to this email address. Click on the link in this email.
Clicking on the link will allow you to enter a password of your choosing. You will have to log in with this new password the next time you want to access the MalCare dashboard.

How to Cancel my MalCare Account?

To cancel your BlogVault account, click on ‘My Account’ in the Menu Bar, and select ‘My Profile’.
Once you have done this, you will see three buttons: ‘Change Email’, ‘Change Password’, and ‘Cancel Account’.
Click on the ‘Cancel Account’ button to cancel your account.
This will delete your account.

 

Product Use Walkthroughs

 

How do I scan my site?

Access your MalCare dashboard. You can click the Scan Now option on your MalCare dashboard to see the MalCare deep scan in action and check for any suspicious malware activity on your site, on your own, whenever you want. This is different from the 24 hour automatic deep scan which MalCare will perform on your site daily, regardless of user intervention.

How do I clean my site?

Access your MalCare dashboard. In the clean up section, click the Clean option. You will be able to track the progress live on the window that opens. Speed is of essence in malware detection and clean up, so MalCare weeds out the hacks on your website before search engines blacklist or web hosts blocks your website.

How do I protect my site?

MalCare enables you to safeguard your site with security protection measures. Site hardening means all the best Security practices are used to

  • Prevent the execution of PHP files in folders that get new files created like your cache or uploads, which are vulnerable to malware attacks.
  • Change the database prefix to help prevent SQL injections, when coupled with firewall protection.
  • Disable the Files-Editor so that they cannot make changes to any of your site’s files, just in case someone does access the backend of your website.
  • Limit the number of failed login attempts one IP address can make in an hour this is one of the most effective strategies for keeping pesky hackers out of the backend of your website.
  • Protect your site from brute force attacks by hackers or global bot network. This information is gathered with collective intelligence from studying thousands of sites.
  • Valid users only will be allowed to access your website. Suspicious login activity will face automatic captcha based login protection.
  • Change security keys, Disallow suspicious plugin installation, Protect upload folders