FAQ

Welcome to MalCare FAQ and Support

Have any question about ByPeople-MalCare Deal?

Find all answers here

Deal Related Queries

How much does the ByPeople-MalCare deal cost?

The deals cost as follows:

  • For 1 site for 1 year, you need to pay $19 or
  • For 1 site for 2 years you need to pay $39
Will MalCare work if I already have a different security plugin installed?

Absolutely yes, MalCare is compatible with all plugins.

How many sites can I add with this deal?

You can add:

  • 1 site for 1 year at the cost of $19 or
  • 1 site for 2 years at the cost of $39
What are the ByPeople-MalCare deal details?

To know more about the deal, see ByPeople-MalCare deal page.

Can I stack deals?

No, you cannot stack deals. We are offering:

  • 1 site for 1 year at a cost of $19 or
  • 1 site for 2 years at a cost of $39
How do I redeem my coupon codes?

We have a guide on how to redeem the coupon codes, kindly take a look.

Can I redeem a coupon code more than once?

No. The codes are redeemable only one time.

Can I redeem my codes later?

You must redeem your coupon codes before the ByPeople-MalCare deal redemption expiry date.

How does the payment work?

Payments are handled by ByPeople. Learn more about payment here.

The redemption link is not working. What should I do?

Kindly share the invoice and the email address used to purchase the ByPeople deal. Send these details to support@malcare.com.

When does the redemption link expire?

The details for redemption and expiry will be provided in the email.

I purchased the product, now what?

Once you purchase MalCare from ByPeople, you will receive an email with redemption instructions. Please, follow the instructions carefully.

Is there a refund policy?

Please refer to the refund policy provided by ByPeople.

Is the deal valid for existing MalCare or BlogVault customer?

The deal is valid only for new users.

I’m an existing MalCare or BlogVault customer? How can I avail the deal?

You can sign up for a new account with a different email address and avail the deal.

Account Related Queries

Do I need to create an ByPeople account to purchase this deal?

No. Simply go to ByPeople-MalCare deal page, select your payment option, and make the payment. ByPeople will send you an email with instructions on how to proceed further.

Can I upgrade or downgrade my plan?

You can upgrade your ByPeople deal to any of the regular plans at any given time from your MalCare account dashboard. Check out here on how to upgrade your plan.

Where can I find my ByPeople deal invoice?

The invoice is available in the mail that you receive from ByPeople after purchasing the deal.

Do you have any product demo video?

Yes. Please click here to view.

I have already purchased the deal but I need help to set-it up. What do I do?

We have got you covered. Don’t worry. Kindly look at our Help Documents where you’ll find everything you need to know.

Is this a stand alone service or are there any add-ons or hidden charges?

There are no hidden changers. Everything that has been communicated in the deal will be honored by us.

What if my website does not run on WordPress but I want security anyway?

We currently work only on WordPress sites. However, we are working on enabling MalCare on non-WordPress sites. Sign up for our newsletter to be one of the first people to know when we do.

Support

Do I need to pay for help and support?

No, you don’t. We are more than happy to help you with whatever you need to make your experience with MalCare smooth and easy.

I have questions related to the ByPeople-MalCare deal. How do I get in touch?

You can email us at support@malcare.com. We’ll get back to you asap.

How do I get notified of other MalCare deals?

You can sign up for MalCare newsletters to be notified. 

 

Feel free to contact MalCare Support for further help if it is needed.